Customer reviews of MOUNTSORREL CAR SALES LTD

By Jackson P on 12 February 2020 | Verified purchase

I went to MCS looking for my first car, the staff were extremely accommodating, honest and helpful. A special shoutout to Fabio who helped me choose the right car for me. Highly recommend this place for anyone looking for a proper car!

Reply from MOUNTSORREL CAR SALES LTD on 17/02/20

Thank you for your review, I'm glad we could help you find the right car for you Jackson. Regards, Fabio

By sean H on 12 February 2020 | Verified purchase

Excellent customer service. No hard sell just plenty of help and honest advice. All the folks we interacted with were extremely pleasant and couldn't do enough to help. No problem in thoroughly recommending Mountsorrel Car Sales to others.

Reply from MOUNTSORREL CAR SALES LTD on 17/02/20

Thank you very much Sean, We're glad you feel this way. Regards, The MCS team.

By Jessica P on 11 February 2020 | Verified purchase

I was really happy with my recent purchase of a Fiat 500. Was a little disappointed once I got home to see no screen wash had been put in. Although, the team were so friendly and patient with me throughout the rollercoaster ride trying to access funds in order to buy!! Thanks guys :-)

By charlotte M on 11 February 2020 | Verified purchase

A really welcoming small local second hand car dealer ran by a young man and his parents who were all friendly, helpful and informative. I purchased a Ford Fiesta which despite being 8 years old was in excellent condition. When we returned later in the day to buy the car, another potential buyer was leaving the forecourt in it on a test drive. Rather than playing us off against each other to try to get the highest selling price, they honoured the fact we had shown interest first and sold it to us at a price we were pleased with and extended the warranty to 12 months. They come across as trustworthy and it was worth the hour drive. There is also a small independent-run fuel station half a mile down the road on the way out of the village, so another nice factor for us filling the tank at a small local business (although the car was sold with a quarter a tank of fuel so more than enough for a reasonable journey). Happy customer.

Reply from MOUNTSORREL CAR SALES LTD on 17/02/20

We really appreciate your very kind review Charlotte, Enjoy your new car. Regards, Fabio

By Nicola T on 09 February 2020 | Verified purchase

Very happy with the service, very helpful and friendly. Highly recommend using MCS.

Reply from MOUNTSORREL CAR SALES LTD on 17/02/20

Thanks For your kind words, Regards the MCS team.

By Anthony Paul S on 08 February 2020 | Verified purchase

Warm, friendly service. Travelled 100 miles to view. Car as described and purchased on the day. Good part exchange price. Nothing was too much trouble. Fantastic customer service. Highly recommended. Thanks to Fabio and Phil.

Reply from MOUNTSORREL CAR SALES LTD on 17/02/20

Thank you for your very kind words Anthony, It was a pleasure meeting and doing business with yourself. Regards, Fabio.

By Tegan S on 14 March 2024 | Purchase not verified

From start to finish the service received was outstanding! Alberto’s customer service was amazing, he helped with all my questions and made the transition of buying a car so easy. The information given was clear and precise and I honestly can’t thank him enough. He really did go the extra mile to make me feel reassured.Overall fantastic service and I couldn’t recommend them enough! A genuine, trustworthy guy. Will defo see you in the future!

By Noel A on 07 February 2024 | Purchase not verified

Friendly no pressure service, very accommodating at a time to suit the buyer, and allowed for a decent test drive. Having not bought a used car for many years, put me at ease buying my son his first car. Great experience, thanks :)

By Aidan A on 30 April 2023 | Purchase not verified

I had a great experience buying my car. Alberto and his family were great. The car had a new MOT and work done before I picked it up and a warranty on it for 15 months. Great people, highly recommend.

By STEVE B on 01 July 2022 | Purchase not verified

Initially ok, until I found out they had put the wrong name on the log book and blamed DVLA, told me to re-register which would have put another owner on the log book, offered to resell it back to them because of this and they didn't want to know. DVLA told me the wrong details had been put on the V5 by the previous owner which is MOUNTSORREL CAR SALES. No apology no offer of compensation just a fob off!!